Afton Chemical and ChemPointSM are excited to work with you for the distribution of packaged material. As a valued customer, we look forward to providing you with shorter lead times and faster, more efficient service with your Afton Chemical purchases. To help make this transition as seamless as possible, we have compiled a list of Frequently Asked Questions (FAQs) about ChemPoint, and what this agreement means for your business.
Please review the following FAQs to learn more and for details on how to contact ChemPoint with any additional questions.
Frequently Asked Questions
Who is ChemPoint?
ChemPoint is the leader in the sales, marketing, and distribution of specialty and fine chemicals in North America and EMEA, engaging in exclusive product line relationships with premier manufacturers. Under its umbrella are 90 supplier partners representing more than 200 global product lines. Learn MoreWhat does this mean for your business?
Beginning on September 1, 2015, ChemPoint will assist Afton Chemical in the packaging and distribution of all packaged products in North America. As an Afton Chemical customer, you will see a decrease in lead times for made-to-stock products and an increase in service levels. You will continue to have access to Afton Chemical's Sales, Marketing and CTS resources. ChemPoint will provide packaging and logistics services for Afton Chemical, and as a valued customer you will see a seamless transition.
How will this affect your purchases?
As Afton Chemical optimizes its distribution model via ChemPoint, the Afton Chemical and ChemPoint teams will work directly with each customer to ensure any change in order process is implemented smoothly. Afton Chemical and ChemPoint are committed to a seamless transition.
We only conduct business with vendors who are members of the NACD. Is ChemPoint a member of the NACD?
Yes. ChemPoint is a wholly owned subsidiary of Univar, and Univar is a member of the National Association of Chemical Distributors.Where does ChemPoint stock these materials?
ChemPoint has designed a custom network to move product closer to customers. You will be able to work with your ChemPoint and Afton Chemical contacts to determine exactly where the products you order will be stocked.Tell me about ChemPoint lead times and availability
Lead times and availability are a function of the product and your specific needs. ChemPoint will create a stocking strategy to best meet your needs. Please contact a member of the ChemPoint team to discuss your specific needs or leave a request using ChemPoint’s contact form. We are happy to provide you more information on the service and support standards you can expect from us.
I have technical questions – Can you help?
The Afton Chemical team at ChemPoint has the technical knowledge and capabilities to provide technical assistance. Ask a question or contact ChemPoint for technical support at:Phone: 1.800.485.9569
Email: [email protected]
Will there be any changes to the product(s)?
No, Afton Chemical will continue to manufacture products in the same locations and will continue to use the same standard packaging and accompanying documentation.
What are ChemPoint’s standard terms & conditions of sale?
ChemPoint’s Standard Terms and Conditions of Sale are available at www.chempoint.com/commercial-terms-and-conditions/north-americaI need to order material, can I order from ChemPoint today?
Yes, ChemPoint is ready to service your needs.Can ChemPoint deliver my order directly to our plant?
Absolutely! ChemPoint offers customers a competitive freight service while also allowing customers flexibility to utilize their own freight carrier. Please contact ChemPoint to discuss the best way to service your account. Learn more about ChemPoint’s freight service.How do I place orders?
Once you are set up as a customer with ChemPoint, orders can be placed by email, phone or fax:Phone: 1.800.485.9569
Email: [email protected]
Fax: 1.425.378.8675
What are my payment options?
ChemPoint offers a variety of payment options including payment by check, wire transfer, EFT and ACH. For further information or to discuss your specific needs please contact ChemPoint.How do I set up ChemPoint as a vendor?
Depending on your procurement system, the set-up process varies. ChemPoint will be happy to provide you with the necessary information to complete this process. Please contact the ChemPoint team:Phone: 1.800.485.9569
Email: [email protected]
How can I get set up as a customer with ChemPoint?
It’s easy. Simply complete a credit application and provide your contact information (contact name, shipping address and billing address) by contacting the ChemPoint credit team:Phone: 1.425.378.8678
Email: [email protected]
Phone: 1.800.485.9569
Email: [email protected]